IT Engineering

IT Support EngineerSystem AdministratorNetwork AdministratorIT Infrastructure Engineer

The path into IT support, system administration and infrastructure. Start with how a computer and a network actually work, learn a troubleshooting method that holds up under pressure, then administer Windows and Linux, run networks, identity and cloud services, and secure the endpoints people work on every day. This is also the most common route into DevOps, SRE and security.

Curriculum

Tier 0 · Fundamentals

IT From Absolute Zero

0/4

01What an IT Engineer Actually Does12m · +25 XP 02What Is Actually Inside a Computer16m · +25 XP 03How Devices Find Each Other16m · +25 XP 04Your First Ticket, End to End15m · +30 XP

IT Fundamentals

0/4

01Hardware and Operating Systems15m · +25 XP 02Networking Every IT Engineer Needs18m · +30 XP 03Users, Groups and Directory Services15m · +30 XP 04When a Machine Will Not Boot17m · +40 XP

The Craft of Support

0/4

01A Troubleshooting Method That Holds Up16m · +30 XP 02Tickets, Priorities and Service Management14m · +25 XP 03Communicating With People Who Are Frustrated12m · +25 XP 04Scaling Support With Knowledge and Self-Service15m · +40 XP

Tier 1 · Core

Windows and Linux Administration

0/4

01Windows Administration and PowerShell18m · +35 XP 02Linux Administration for IT16m · +35 XP 03Endpoint Management, Imaging and Deployment14m · +30 XP 04PowerShell Automation Across a Fleet17m · +45 XP

Networks and Infrastructure

0/4

01LAN, Switching and VLANs16m · +35 XP 02Remote Access, VPNs and Zero Trust15m · +30 XP 03Virtualisation, Servers and Storage15m · +35 XP 04Network Faults That Are Not Simply Down17m · +45 XP

Tier 2 · Advanced

Cloud and Identity

0/4

01Cloud Fundamentals for IT15m · +35 XP 02Identity, SSO, MFA and Conditional Access17m · +40 XP 03Backup and Recovery for IT15m · +35 XP 04Hardening a Microsoft 365 Tenant17m · +45 XP

Security and Operations

0/4

01Endpoint Security and Phishing Defence17m · +40 XP 02Monitoring, Documentation and Knowledge14m · +30 XP 03Automation and Scripting for IT14m · +35 XP 04Patch and Vulnerability Management That Works17m · +45 XP

Governance, Risk and Compliance

0/4

01The Frameworks, and What Each Is For16m · +35 XP 02Assessing Risk Without Making It Up16m · +35 XP 03Policies People Follow, and Evidence Auditors Accept15m · +35 XP 04When It Actually Happens16m · +40 XP